Invite your team and share the inbox

Invite a teammate

1. Go to Settings → Team.
2. Under Invite New Agent, type their email and click Send Invite.
3. They get an email with a link to set up their own login.

The number of team members depends on your plan (Starter: 1, Professional: 10).

What agents can see

Agents work in Inbox and Contacts only — campaigns, templates, billing and settings stay with the account owner. In the inbox, an agent sees chats assigned to them plus new, unassigned chats, never another agent's conversations. The owner sees everything.

Share chats automatically

Turn on Auto-assign Chats (Settings → Automation). Each new, unassigned chat goes to the next active agent in turn, so work is shared evenly. You can still reassign any chat by hand.

Never leave a customer waiting

Under SLA Alerts, set a number of minutes — for example 15. If nobody replies within that time, you get a push notification. Set it to 0 to switch alerts off.

Remove access

If someone leaves, remove them from Settings → Team. Their login stops working for your workspace straight away; the chats they handled stay in your inbox.