Refund & Cancellation Policy

This Refund & Cancellation Policy explains how subscription billing, cancellations, and refunds work for Adwix Media Prop.'s WhatsApp Business Platform. Please read this carefully before subscribing.

Subscription Plans & Pricing

Plan	Monthly Price	Total Charged
Starter	₹999	₹999
Professional	₹4,500	₹4,500
Enterprise	Custom	As agreed

Subscriptions are billed monthly on a recurring basis. Your first charge is on subscription start date and auto-renews every 30 days via Razorpay's recurring payment system.

Cancellation Policy

How to Cancel

1. Log in to your dashboard at adwixconnect.com
2. Go to Settings → Payment → Cancel Subscription
3. Confirm cancellation
4. You will receive a cancellation confirmation email

Alternatively, email us at connect@adwixconnect.com with "Cancel Subscription" in the subject line.

What Happens After Cancellation

• Your subscription remains active until the end of the current billing period
• You will not be charged again after cancellation
• Platform access continues until your billing period ends
• After expiry, your account data is retained for 30 days before deletion
• You can reactivate at any time by subscribing again

Refund Policy

Due to the nature of our SaaS platform where access is granted immediately upon payment, our refund policy is as follows:

How to Request a Refund

1. Email connect@adwixconnect.com with subject: "Refund Request – [Your Email]"
2. Include your registered email, Razorpay Payment ID, and reason for refund
3. Our team will review your request within 5 business days
4. If approved, refund is processed within 7–10 business days to your original payment method

Refer & Earn Rewards

Customers who refer another business can earn a free month of their plan. The full rules are in section 7 of our Terms of Service. In short:

• A reward is earned when the referred business is a new account and stays on a paid plan for 30 consecutive days
• We give the reward by adding 30 days to your current access period, or — if you pay by an automatic Razorpay subscription — by refunding one monthly charge to your original payment method
• Rewards are reviewed by our team and are normally applied within 2 working days; refunds then take the usual 7–10 business days to reach you
• Up to 12 free months in any 12-month period. Rewards have no cash value otherwise and cannot be transferred
• If the referred business cancels, is refunded or disputes its payment within its first 30 days, the reward is not earned; rewards given for referrals that break the rules may be reversed

Failed Payments

• If your recurring payment fails, Razorpay will retry automatically
• We will notify you by email about the failed payment
• You have a 3-day grace period to update your payment method
• After 3 days without resolution, your account will be suspended
• Suspended accounts retain data for 30 days — reactivate by updating payment
• After 30 days, the account and all data are permanently deleted

Contact for Billing Support

For any billing queries, payment issues, or refund requests: