Inbox & team

A shared WhatsApp inbox for your whole team

Put one WhatsApp Business number in front of everyone who answers customers. Each person gets their own login, every chat has an owner, and nothing depends on who is holding the phone.

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Official WhatsApp Business API No markup on Meta's charges Plans from ₹999/month

Team inbox and AI reply assist: Adwix Connect tutorial — **Episode 03** Team inbox and AI reply assist

What is it?

A WhatsApp shared team inbox is one screen where several people reply to customers from the same WhatsApp Business number. In Adwix Connect it runs on Meta’s official WhatsApp Business API, on the web and in the Android app, with each chat assigned to a teammate and filtered by label, lead stage or owner.

What you get

Everything runs on Meta’s official WhatsApp Business API, on your own business number.

Every chat in one live list

New messages appear on their own, with tabs for All, Unread, Open and Unhappy, and search by name or number.

Assignment and round-robin

Give each chat an owner, or switch on auto-assign so new chats go to the next active agent in turn.

Internal notes

Leave context for a teammate inside the chat. Customers never see notes.

Quick replies, labels and lead stages

Type / to insert a saved answer. Mark chats New Lead, Contacted, Qualified, Proposal Sent, Deal Won or Deal Lost.

Schedule a reply and SLA alerts

Write a reply now and send it later, and get a push notification when a customer has waited too long.

Android app

Reply from anywhere with notifications for every message. On iPhone, add the web app to your home screen.

How it works

Connect your number. A new number, your WhatsApp Business app number, or a number moving from another provider.

Invite your team. Each agent gets an email invite and their own login. Agents see their own chats and unassigned ones.

Set the rules. Auto-assign new chats, save quick replies, and set an SLA alert in minutes.

Reply together. Everyone works from the same list on web and phone; the owner sees everything.

Which plan includes it

Feature	Starter · ₹999/mo	Professional · ₹4,500/mo
Shared inbox on web and Android	1 user	10 team members
Quick replies, labels and lead stages	Included	Included
Business hours and away reply	Included	Included
Chat assignment and internal notes	—	Included
Schedule a reply for later	—	Included
CSAT surveys after a chat	—	Included

Plans are billed monthly and you can cancel anytime. Meta’s message charges are separate and billed by Meta, with no markup from Adwix Connect. Compare all plans →

Questions

Yes. On the WhatsApp Business API your team replies from one shared inbox on the same number, each with their own login. The Professional plan includes 10 team members; Enterprise is unlimited.

No. An agent sees the chats assigned to them plus new, unassigned chats. The account owner sees every conversation.

Yes. The Adwix Connect Android app has the same inbox with instant notifications. On iPhone you can add the web app to the home screen from Safari.

WhatsApp closes the customer service window. The inbox then shows a Send Template button so you can continue with an approved template.

Yes. With coexistence you connect your WhatsApp Business app number and keep the app on your phone; messages from both sides appear in the shared inbox.

Watch it in action