WhatsApp AI Agent for Customer Support | Adwix Connect
AI

A WhatsApp AI Agent that knows your business

Customers ask the same things at all hours. The AI Agent answers them on your WhatsApp number from the information you give it, and passes the conversation to your team when a person is needed.

Official WhatsApp Business API No markup on Meta's charges Plans from ₹999/month
Team inbox and AI reply assist: Adwix Connect tutorial
Episode 03 Team inbox and AI reply assist

What is it?

A WhatsApp AI agent is an assistant that reads a customer’s message and replies in natural language on your business number. In Adwix Connect it answers only from the knowledge you add — your price list, brochure or website — and lists the questions it could not answer so you can fill the gaps.

What you get

Everything runs on Meta’s official WhatsApp Business API, on your own business number.

24/7 AI Agent

Answers customers on your WhatsApp number around the clock and hands over to your team when needed.

Answers from your own material

Add your price list, brochure or website. The AI replies only from what you gave it.

Unanswered questions list

See the questions the AI could not answer, and add that information for next time.

Reply drafts and summaries

Suggested replies from your business information, and a one-line summary of long chats for whoever picks them up.

Translation

Translate a conversation into any language so your team can reply to every customer.

Auto-tag and auto-qualify

Each new message is labelled by topic and mood, and the lead stage and details are filled in your CRM.

How it works

1
Add your knowledge. Upload a price list or brochure, or point the AI at your website.
2
Switch the Agent on. It starts answering new chats on your number.
3
Watch the handovers. When a customer needs a person, the chat moves to your team with the conversation so far.
4
Close the gaps. Review the unanswered questions and add what was missing.

Which plan includes it

FeatureStarter · ₹999/moProfessional · ₹4,500/mo
24/7 AI Agent—500 conversations / month
Answers from your documents and website—Included
Reply drafts, summaries and translation—Included
Auto-tagging and auto-qualifying leads—Included

Plans are billed monthly and you can cancel anytime. Meta’s message charges are separate and billed by Meta, with no markup from Adwix Connect. Compare all plans →

Questions

It is built to answer only from the knowledge you add — your price list, brochure or website. Questions it could not answer are listed for you instead of being guessed.
Yes. It hands over to your team when needed, and the conversation so far stays in the chat for whoever takes it.
The Professional plan includes 500 AI Agent conversations a month. Enterprise plans are unlimited.
Adwix AI can translate conversations into any language so your team can read and reply.
No. A chatbot flow follows fixed steps you design. The AI Agent reads free-form questions and answers from your knowledge. Many businesses use both.
Watch it in action

See the real product before you spend a rupee

Every feature has its own short episode in our tutorial series, recorded inside a live Adwix Connect account.

Put an AI Agent on your number

Plans from ₹999/month. Billed monthly, cancel anytime.

Chat with us