WhatsApp for travel agencies that answer first
Holiday enquiries arrive on WhatsApp at all hours — from Instagram, Meta ads and your website. Adwix Connect puts every one in a shared team inbox, replies instantly with packages and follows up until the booking is done.
Where enquiries get lost today
A traveller asks about Goa at 11 PM. By the time someone replies at 10 AM, they’ve booked with the agency that answered first.
With three agents and one WhatsApp phone, chats get missed, two people quote different prices, and nobody remembers to follow up after the quote.
What you can do on WhatsApp
Everything runs on Meta’s official WhatsApp Business API, on your own business number.
Instant replies to ad leads
Auto-reply the moment someone messages from a Click-to-WhatsApp ad or Instagram — with the package PDF, price and a question to qualify them.
One inbox for the whole team
Every enquiry goes to a shared inbox with round-robin assignment, so each lead has an owner and nobody quotes twice.
Lead stages for every enquiry
Move chats from New → Quoted → Booked with labels and lead stages, and see what’s stuck.
Seasonal offers to past travellers
Broadcast festive and long-weekend packages to opted-in customers — schedule them, and see who read and replied.
Booking and payment updates
Send confirmations, payment reminders and pre-trip details as utility templates.
Know which ads bring bookings
Ad conversion tracking sends bookings back to Meta through the Conversions API, so your ads optimise for travellers, not clicks.
Sample WhatsApp templates
Ready to adapt and submit for Meta’s approval. {{1}}, {{2}}… are filled in for each customer.
Utility templates cost ₹0.115 and marketing templates ₹0.8631 per message in India (Meta’s rates from 1 Oct 2026) — see the calculator. How to get them approved: template guide.
A typical flow
Questions
See the real product before you spend a rupee
Every feature has its own short episode in our tutorial series, recorded inside a live Adwix Connect account.
Put every enquiry in one inbox
Plans from ₹999/month. Billed monthly, cancel anytime.