WhatsApp for clinics: fewer calls, fewer no-shows
Patients would rather message than call. Let them book appointments, get reminders and ask simple questions on WhatsApp, while your front desk answers everything from one shared inbox.
Where enquiries get lost today
The front-desk phone rings all day with the same questions — timings, fees, availability — and patients who can’t get through go elsewhere.
Missed appointments cost a clinic every day, and reminder calls take hours of staff time.
What you can do on WhatsApp
Everything runs on Meta’s official WhatsApp Business API, on your own business number.
Online appointment booking
Share your booking page so patients pick a slot that syncs with Google Calendar.
Answers at any hour
Auto-replies share timings, fees, address and which doctor is in today — even after closing.
One front-desk inbox
Receptionists share one number on web and phone, with chat assignment and notes.
Appointment reminders
Send confirmations and day-before reminders as utility templates, so fewer patients miss visits.
Share reports and instructions
Send pre-visit instructions, prescriptions or report PDFs in the chat.
WhatsApp calling
Patients can call your business number on WhatsApp, and calls ring in the app like a normal phone call.
Sample WhatsApp templates
Ready to adapt and submit for Meta’s approval. {{1}}, {{2}}… are filled in for each customer.
Utility templates cost ₹0.115 and marketing templates ₹0.8631 per message in India (Meta’s rates from 1 Oct 2026) — see the calculator. How to get them approved: template guide.
A typical flow
Questions
See the real product before you spend a rupee
Every feature has its own short episode in our tutorial series, recorded inside a live Adwix Connect account.
Put every enquiry in one inbox
Plans from ₹999/month. Billed monthly, cancel anytime.