WhatsApp for D2C brands that sell in the chat
Recover abandoned carts, send order updates customers actually read, and let shoppers browse and buy inside WhatsApp — connected to your Shopify or WooCommerce store.
Where enquiries get lost today
Most carts are abandoned, and recovery emails sit unopened. Customers message “where is my order?” all day and your support team copies tracking links by hand.
Promotions blast to everyone, so engaged buyers and one-time visitors get the same message — and some of them report it.
What you can do on WhatsApp
Everything runs on Meta’s official WhatsApp Business API, on your own business number.
Catalog, carts & payments
Show products in the chat with catalogs and carousels, and take WhatsApp payments.
Abandoned-cart follow-ups
Drip sequences remind shoppers about what they left in the cart.
Order and delivery updates
Send order confirmations and shipping updates as utility templates.
Segmented campaigns
Send offers to the right customers, A/B test your messages and see what gets clicked.
Answer “where is my order?”
Automation rules and the AI Agent answer common questions instantly and hand off to your team.
Ads that optimise for sales
Ad conversion tracking reports purchases from WhatsApp back to Meta.
Sample WhatsApp templates
Ready to adapt and submit for Meta’s approval. {{1}}, {{2}}… are filled in for each customer.
Utility templates cost ₹0.115 and marketing templates ₹0.8631 per message in India (Meta’s rates from 1 Oct 2026) — see the calculator. How to get them approved: template guide.
A typical flow
Questions
See the real product before you spend a rupee
Every feature has its own short episode in our tutorial series, recorded inside a live Adwix Connect account.
Put every enquiry in one inbox
Plans from ₹999/month. Billed monthly, cancel anytime.