WhatsApp CRM for Small Business in India | Adwix Connect
Contacts & CRM

A WhatsApp CRM your team will actually keep updated

Every person who messages you becomes a contact with a stage, tags, notes and a source. No separate CRM to update — the record fills in as you chat.

Official WhatsApp Business API No markup on Meta's charges Plans from ₹999/month
Team inbox and AI reply assist: Adwix Connect tutorial
Episode 03 Team inbox and AI reply assist

What is it?

A WhatsApp CRM keeps your customer list and your WhatsApp conversations in the same place. In Adwix Connect each contact has tags, custom fields, a lead stage from New Lead to Deal Won, an assigned agent and a source — including the ad they clicked — so you can filter, follow up and broadcast to the right people.

What you get

Everything runs on Meta’s official WhatsApp Business API, on your own business number.

Import from Excel or CSV

Upload a file with phone numbers, names and tags. Existing contacts are updated, not duplicated.

Tags, custom fields and stages

Group contacts any way you like and move each lead from New Lead to Deal Won or Deal Lost.

Filters and bulk actions

Filter by tag, stage, source, status, agent or date, then tag, assign or export in bulk.

Ad source on every lead

See which Click-to-WhatsApp ad each lead came from.

Google Sheets sync

Send new contacts and orders to a Google Sheet automatically, field by field.

Opt-outs handled

People who reply STOP move to Opt-outs and are skipped in every campaign. Export or erase a contact’s data on request.

How it works

1
Bring your list in. Import a CSV, connect Google Sheets, or let contacts create themselves as people message you.
2
Organise. Add tags and set lead stages from the chat panel or in bulk.
3
Segment. Filter to exactly the people a message is for.
4
Act. Send a campaign, assign to an agent or export.

Which plan includes it

FeatureStarter · ₹999/moProfessional · ₹4,500/mo
Stored contacts5005,000
CSV import, tags and filtersIncludedIncluded
Labels and lead stagesIncludedIncluded
Google Sheets sync—Included
Ad conversion tracking (Meta Conversions API)—Included

Plans are billed monthly and you can cancel anytime. Meta’s message charges are separate and billed by Meta, with no markup from Adwix Connect. Compare all plans →

Questions

The WhatsApp app alone cannot, but WhatsApp Business API software can. Adwix Connect stores each contact with tags, lead stage, notes, assigned agent and source next to the conversation.
Save your sheet as a CSV with phone numbers including the country code, upload it from the Contacts page and map the Phone, Name and Tag columns.
Yes. Adwix Connect records the Click-to-WhatsApp ad a lead clicked, and you can filter contacts by source.
Starter stores 500 contacts and Professional 5,000. Enterprise plans are unlimited.
Yes. Export selected contacts from the Contacts page, or download a full backup of chats and contacts from Settings.
Watch it in action

See the real product before you spend a rupee

Every feature has its own short episode in our tutorial series, recorded inside a live Adwix Connect account.

Turn chats into a customer list

Plans from ₹999/month. Billed monthly, cancel anytime.

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