Automation

WhatsApp automation that answers before you can

Reply to common questions in seconds, tag and assign every new lead, and follow up automatically — at midnight, on Sunday and during the lunch rush.

Get Started Book a Demo

Official WhatsApp Business API No markup on Meta's charges Plans from ₹999/month

Drip sequences and automatic follow-ups: Adwix Connect tutorial — **Episode 06** Drip sequences and automatic follow-ups

What is it?

WhatsApp automation is a set of rules that reply or act on a message without a person typing. In Adwix Connect each rule follows one pattern — when something happens, if conditions match, then run up to five actions — such as sending a message, adding a tag or assigning the chat.

What you get

Everything runs on Meta’s official WhatsApp Business API, on your own business number.

Keyword and first-message rules

Reply when a message contains words like price or rate, with exact, starts-with or fuzzy matching that catches typos.

Tag, assign and update

Add a tag, assign the chat to a salesperson, update a contact field or close the conversation — automatically.

Drip sequences and cart recovery

Timed follow-ups for new leads and for shoppers who did not finish checking out, that stop when they buy.

Business hours and away reply

Tell customers when you will be back, automatically, outside working hours. Included on every plan.

WhatsApp Forms

Collect details inside the chat — appointments, enquiries, addresses — with WhatsApp’s native forms.

CSAT surveys

Ask for a quick rating when a chat is closed and track satisfaction over time.

How it works

Pick a trigger. First message from a contact, a keyword, any inbound message, no reply for a set time, a form submitted or an order received.

Add conditions. Optional filters, for example only contacts with a certain tag.

Add actions. Up to five steps that run top to bottom: send text, send template, add tag, assign, start a chatbot flow.

Set the priority. Only the first matching rule runs, so put specific rules above general ones.

Which plan includes it

Feature	Starter · ₹999/mo	Professional · ₹4,500/mo
Business hours and away reply	Included	Included
WhatsApp Forms	Included	Included
Automation rules (keyword and event replies)	—	Included
Drip sequences and abandoned-cart follow-ups	—	Included
CSAT surveys	—	Included

Plans are billed monthly and you can cancel anytime. Meta’s message charges are separate and billed by Meta, with no markup from Adwix Connect. Compare all plans →

Questions

Create an automation rule, choose a trigger such as First Message from Contact or Keyword Match, and add the action Send Text Message. The reply goes out instantly at any hour.

Yes. A Keyword Match rule replies when a message contains the words you choose. You can match any keyword, an exact phrase, the start of a message, or use fuzzy matching for spelling mistakes.

Yes. Use the trigger Customer Hasn’t Replied For. For 24 hours or more, WhatsApp only allows approved templates, so use Send Template as the action.

Rules are checked in order and the first one that matches wins. Give the more specific rule a higher priority.

No. Rules are built by choosing triggers, conditions and actions from menus.

Watch it in action