WhatsApp for restaurants: orders and bookings without the phone ringing
Customers already message to ask “are you open?” and “can I book for six?”. Answer every one of them instantly, take the order in the chat, and bring them back next weekend.
Where enquiries get lost today
At peak hours nobody is free to pick up the phone, and the customer who couldn’t get through orders from somewhere else.
Regulars are your best customers, but you have no simple way to tell them about tonight’s special or a festive menu.
What you can do on WhatsApp
Everything runs on Meta’s official WhatsApp Business API, on your own business number.
Menu and orders in the chat
Share your menu as a catalogue and receive the customer’s cart as an order.
Table bookings
Share a booking page so guests pick a free slot that lands in your Google Calendar.
Instant answers
Auto-replies share timings, location and the menu at any hour.
QR code on tables and counters
A QR that opens your chat — for orders, feedback or joining your offers list.
Weekend and festive offers
Send an approved offer to guests who opted in, with an image and a button.
Feedback after the visit
Ask for a quick rating and catch an unhappy guest before the review goes public.
Sample WhatsApp templates
Ready to adapt and submit for Meta’s approval. {{1}}, {{2}}… are filled in for each customer.
Utility templates cost ₹0.115 and marketing templates ₹0.8631 per message in India (Meta’s rates from 1 Oct 2026) — see the calculator. How to get them approved: template guide.
A typical flow
Questions
See the real product before you spend a rupee
Every feature has its own short episode in our tutorial series, recorded inside a live Adwix Connect account.
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