WhatsApp API for Insurance & Loan Agents | Adwix Connect
Insurance advisors, DSAs & loan agents

WhatsApp for insurance and loan agents: every renewal remembered

Your business runs on follow-ups. Put every lead and client on one number your team shares, send reminders on time, and keep the whole conversation on record.

Official WhatsApp Business API No markup on Meta's charges Plans from ₹999/month
Platform tour: the whole of Adwix Connect: Adwix Connect tutorial
Episode 01 Platform tour: the whole of Adwix Connect

Where enquiries get lost today

Leads from ads and referrals sit on a personal phone, and the follow-up depends on one person’s memory.

A missed renewal reminder is a lapsed policy — and a client who renews with someone else.

What you can do on WhatsApp

Everything runs on Meta’s official WhatsApp Business API, on your own business number.

Shared team inbox

Every client chat on one business number, assigned to the right advisor, with internal notes.

Renewal and EMI reminders

Utility templates with the policy or loan reference, amount and due date.

Lead stages

Move each lead from New Lead to Proposal Sent to Deal Won, and filter by stage.

Instant first reply

An automatic reply acknowledges the enquiry and asks what the client needs.

Documents in the chat

Send policy copies, quotes and statements as PDFs.

Lead source

See which Click-to-WhatsApp ad each enquiry came from.

Sample WhatsApp templates

Ready to adapt and submit for Meta’s approval. {{1}}, {{2}}… are filled in for each customer.

Renewal reminder Utility
Hi {{1}}, your {{2}} policy ending {{3}} is due for renewal on {{4}}. The premium is ₹{{5}}. Reply here if you need any help.
Talk to advisor
EMI reminder Utility
Hi {{1}}, your EMI of ₹{{2}} for loan account ending {{3}} is due on {{4}}. Please ignore this message if already paid.
Enquiry follow-up Marketing
Hi {{1}}, you asked us about {{2}} last week. Would you like a quote? Reply YES and our advisor will call you today.
Yes, call me

Utility templates cost ₹0.115 and marketing templates ₹0.8631 per message in India (Meta’s rates from 1 Oct 2026) — see the calculator. How to get them approved: template guide.

A typical flow

1
Lead messages. From an ad, a referral link or your website button.
2
Instant reply. An auto-reply acknowledges and asks what they need.
3
Assigned. The chat goes to an advisor, with a lead stage and notes.
4
Quoted. The quote or policy document is sent as a PDF.
5
Renewed. A reminder goes out before the due date every year.
An individual advisor can start on Starter (₹999/month). Teams that need chat assignment, automation rules and the developer API choose Professional (₹4,500/month). Compare plans →

Meta does not allow templates that ask for sensitive identifiers such as full card, bank account or national ID numbers. Asking for the last four digits is allowed. Follow the rules of your own regulator and principal when you message clients.

Questions

Yes. Advisors and agencies use it for enquiry follow-ups, renewal reminders and client service, provided clients have opted in and messages follow WhatsApp’s policies and your regulator’s rules.
Yes, when it is about the client’s own policy or loan and contains no promotion. It is charged at ₹0.115 per delivered message in India at Meta’s rate effective 1 October 2026.
Meta rejects templates that request sensitive identifiers such as full card, bank account or national ID numbers, or documents likely to contain them. Keep such requests out of templates.
Yes. Each advisor gets their own login to the shared inbox and sees the chats assigned to them; the owner sees everything.
Watch it in action

See the real product before you spend a rupee

Every feature has its own short episode in our tutorial series, recorded inside a live Adwix Connect account.

Never miss a renewal again

Plans from ₹999/month. Billed monthly, cancel anytime.

Chat with us